Woman Scammed Out of R120,000 After Falling for Fake Discount Airline Ticket Advert
An unsuspecting woman has become the latest victim of a sophisticated online scam, losing R120,000 after responding to what appeared to be a legitimate social media advert offering discounted airline tickets.
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How the Scam Unfolded
According to IOL, the victim, whose identity has been withheld, came across a promotional advert online that promised reduced airfare. After clicking on the link, she submitted her phone number and email address.
Soon after, she received a WhatsApp message from the individuals behind the scheme, directing her to download an app from the Google Play Store to redeem the alleged travel discount codes. Although the app appeared secure and approved, it contained hidden malware.
Once downloaded, the malware enabled remote interference. When the woman later logged into her banking app, she discovered that two unauthorised payments had been made—totalling R120,000.
Attempt to Recover Funds Denied
The victim immediately reported the fraud to her bank and the South African Police Service (SAPS) just 27 minutes after noticing the suspicious transactions. However, the bank declined liability, indicating that the transactions were authenticated using biometric selfie verification on her own device.
Determined to recover her money, the woman lodged a complaint with the National Financial Ombud (NFO).
NFO Investigation Results
The NFO’s investigation revealed that the funds had already been spent by the time the incident was reported, eliminating any chance of recovery. It also confirmed that the fraudulent app contained malware capable of mimicking biometric authentication and granting scammers full access to the victim’s phone.
There was no evidence presented to indicate operational failure or negligence on the part of the bank. As a result, the Ombud ruled that the bank could not be held liable for the loss.
Warning to Consumers
According to the NFO, the malware used in this case did far more than steal information.
“This type of malware can hijack devices, simulate identity, and bypass security measures by exploiting biometric systems,” the NFO explained.
Consumers are strongly urged to be vigilant when downloading applications.
“Use trusted sources only, and download apps from verified developers with strong reviews and a high download count. Always check permissions and be wary of apps requesting access to your camera, contacts, or banking features,” the NFO advised.